Our lead time refers to the time from when you place your order to when it’s ready for shipping or pickup.

Typically, production takes 4–6 weeks.

If, for any reason, your order falls outside of that range, we will notify you promptly.

Shipping Time:

Once your crate leaves our workshop, shipping typically takes 6–10 business days. We work with a third-party logistics company for delivery, so transit times may vary slightly. Once your crate ships, you’ll receive carrier information, tracking details, and the shipper will contact you directly to schedule your delivery window.

We do not profit from shipping costs.

Freight charges vary depending on the product and your location. For dog crates, freight typically ranges between $250–$500.

Final shipping costs will be calculated during checkout.

We currently ship to addresses within the continental United States (the lower 48 states). Unfortunately, we are unable to ship to Alaska, Hawaii, or international locations at this time.

Curbside delivery means the freight company will deliver your crate to the front of your property using a lift gate.

 They will:

• Lower the crate to the ground

• Leave it curbside or in your driveway

They will not:

• Unpack or remove the wooden crate and pallet

• Move the crate inside your home

Tools Required for Unpacking:

You’ll need a screwdriver or drill with a Phillips head bit to disassemble the shipping crate.

Yes! If you’d prefer to pick up your crate and save on freight, you’re welcome to do so. Our pickup location is:

• Craftsman & Hounds Co

  • 608 Cayden Ct 

  • Fate, TX 78087

• Medium Crate: 1.5"

• Large Crate: 1.65"

• XL Crate: 1.7"

We understand that dogs can sometimes be unpredictable.

While we design our crates to resist chewing (with interior metal chew guards and weatherproof LVP flooring), we cannot guarantee against all damage caused by determined chewers and are not liable for chew-related damage.

Helpful Tip:

There are excellent training resources available online for dogs who struggle with crate chewing. We recommend exploring those to ensure success!description

All product images on our website are of our actual work—no heavy editing, no staged lighting tricks.

Please note:

• Each crate is handcrafted from natural hardwood

• Wood grain patterns and stain absorption may vary slightly from piece to piece

• Slight natural variations are part of the beauty of working with real materials

Rest assured, every crate meets our high standards for quality and finish.

We use furniture-grade hardwoods, specifically:

• Poplar

• Walnut

• White Oak/Red Oak

No particleboard. No veneers. Only solid, high-quality hardwoods built for strength, beauty, and lasting use.

Our finishes are designed to stand up to everyday life with dogs. Each crate is sealed with a premium topcoat that resists scuffs, scratches, and moisture—making it easy to clean and maintain. We use furniture-grade paint and stain, selected not only for beauty but for long-lasting durability in real homes with real pets. While no finish is completely indestructible, especially with determined chewers, our designs include chew-resistant metal guards and waterproof flooring to help your crate look beautiful for years to come.

Our crates are sealed with a durable, furniture-grade finish that makes cleaning simple.

• For routine cleaning, wipe down the surface with a soft cloth and mild soap or wood-safe cleaner.

  • Avoid abrasive scrubbers or harsh chemicals that could damage the finish.

  • The luxury vinyl flooring is waterproof and easy to clean—just wipe or mop as needed.

  • If your crate has a stained top, treat it like you would any fine furniture: clean spills promptly and avoid prolonged exposure to moisture.

• With regular care, your Dog & Crate piece will stay beautiful for years to come.

Yes, we do accept custom orders.

• Call us at (760)994-6336 to discuss options.

• We've carefully curated our collection to focus on timeless designs, standardized builds, and streamlined craftsmanship—ensuring every piece meets our highest quality standards.

  If you're looking for something in particular, we invite you to explore our current offerings, which have been thoughtfully designed to complement a wide range of homes and dog breeds.

If your crate hasn’t gone into production yet, we may be able to help. Contact us as soon as possible, and we’ll do our best.

Thank You for Choosing Craftsman & Hounds.

We appreciate your trust in us to provide handcrafted products for you and your dog. Our team is committed to delivering pieces made with care, craftsmanship, and attention to detail. Below you will find our full terms for payment, shipping, cancellations, returns, and warranty.

Payment Terms

• All sales within Texas are subject to applicable sales tax.

• An order is not considered binding until the balance has been paid in full.

• Full payment must be received before production begins and before shipment of any item.

Cancellation Terms

• We offer a 48-hour grace period after your order is placed to cancel for a full refund.

• Refunds for cancellations within this period may take 3–7 business days to process.

• After the 48-hour window, all sales are final and non-refundable.

Shipping Terms

• All funds must be received prior to shipping.

• Shipping is handled through third-party freight carriers.

• Typical delivery window after shipment is 6–10 business days, depending on the carrier.

• Customers will receive carrier information and tracking details once the item leaves our facility.

• Curbside delivery includes placement at your property but does not include unboxing or inside delivery.

Lead Times

• Our standard production lead time is 4–6 weeks.

• Lead times are estimates and may vary based on production schedules, material availability, or other unforeseen circumstances.

• We will communicate any significant delays with you directly.

Scope of Services

Due to the nature of working with solid hardwood and handcrafted methods:

• No two pieces are exactly identical.

• Final dimensions may vary by up to ±0.5".

• Natural wood characteristics such as knots, holes, cracks, grain patterns, and color variations are inherent and celebrated, not considered defects.

• Variations in color and stain absorption are natural and not grounds for return or refund.

• All products are designed for residential use only. Commercial use is prohibited and voids all warranties.

Warranty Terms

Craftsman & Hounds warrants against manufacturing defects for 30 days from the date of delivery.

In the case of a defect, we will assess the situation and offer a repair, replacement, or refund at our discretion.

Warranty does not cover issues arising from:

• Abuse, misuse, or damage (including dog chewing)

• Wood movement (expansion, contraction) due to climate changes

• Natural variations in wood appearance (knots, grain, color)

After delivery, proper maintenance is the sole responsibility of the purchaser

Returns & Refunds

• If you wish to return an item, you must contact us within 7 days of receiving your shipment.

• All returns must be approved by Craftsman & Hounds prior to shipping the item back.

• Approved returns are subject to a 25% restocking fee (industry standard).

• Items must be returned in new, unused condition.

• Once the returned item is received and inspected, refunds may take up to 14 business days to process.

• Craftsman & Hounds reserves the right to decline a return or refund if the item is not returned in original condition.

Thank You for Being Part of the Craftsman & Hounds Family

Our pieces are designed to be lived with, loved, and cherished for years to come. If you have any questions, concerns, or need assistance with your order, please don’t hesitate to contact us.